COVID-19 Information on Pets

 

27/3/20

First off we would like to assure all of our customers that there is no chance that your dogs can catch COVID-19, (otherwise known as SARS-CoV-2 Virus), and you have nothing to worry about in this regard. In the following link there is research conducted by the the American Veterinary Medical Association (AVMA), the World Organisation for Animal Health (OIE), and the World Small Animal Veterinary Association (WSAVA) regarding companion pets and COVID-19.

COVID-19 Updates: Testing Companion Pets & Pet Fur

Shop Protocols and how we are moving Forwards!

NEW UPDATE : 27/3/20
We are now closing our doors to anyone coming into the shop as we have fine weather and so am able to have the shutter door up, with a table our side, where we can place your order for you.
If there are any items you decide you need once you get to us we can find them in the shop for you and you can pay via the card machine, which we will be cleaning down in between customers.

We are classified as an essential business, so will be staying Open, and from correspondence from our suppliers envisage no problem in getting stock for you all, but being a family business if any of us become ill, that will be a problem, so have put protocols in place to help ensure that no -one is caused any ill health through continuuing to use our business for their animals.

For Shop Collections during the Covid19 restriction period:
If you can order online, please do this, and let us know when you are outside so we can get your order out for you.
If you are isolating we are happy to put your order in your car boot for you.
Please state in the Customer Notes section of your order which day you would like to collect, and allow at least 2hrs of our work time before collection.

If you cannot place your order through the website please bring a list for us and we will pick it for you. This is no problem but does mean you will have to wait and then pay via the card machine so will have to touch it.

At the moment our shop hours remain the same, we will let you know if this changes.

At the moment Deliveries remain unchanged, and we will add in any local deliveries to whichever run the postcode is listed under - if you cannot find your postcode please ask us. If you need your order before the run your postcode is listed under, please contact us, as sometimes there may be another route we can divert for you.
Dave has sanitiser and gloves and instead of your signing for receipt of your box's, he'll take a pic of it by your door for us:

Delivery Schedule

We appreciate this is going to be frustrating for some, and am open to any suggestions on how to improve this. We are spraying and cleaning and doing our best and hope this will be enough, but will have to review as time goes on.

Look after yourselves everyone, and don’t hesitate to talk to us if you have a problem with anything above, and whatever it is we’ll do our best to work with you to find a solution.